Contact support

We are here before and after you buy.

Q: How do I place an order?

Choose a product, add it to cart, open checkout, enter your contact details, then select delivery or pickup. After you submit, your order number will be created.

Q: What happens after I place my order?

Your order goes to the MAFFS team. We check product availability and your payment proof before confirming the order.

Q: Do I need to pay the full amount right away?

No. You can pay the required advance shown at checkout, or you can pay the full amount if you prefer. The remaining amount is handled after confirmation.

Q: How do I upload payment proof?

After checkout, open your order page from Track Your Order, transfer the selected amount, and upload a clear screenshot of the payment proof before the timer ends.

Q: How do I track my order?

Go to Track Your Order and enter your order number plus the phone number used at checkout. You will see your order status, payment proof status, and tracking details when they are added.

Q: How will I receive my order?

If you selected delivery, we send it to the address you entered. If you selected pickup, you collect it from the MAFFS Mobile store after confirmation.

Q: What if my payment proof is rejected?

Open your order page to check the reason if available, then upload a clearer proof screenshot or contact support with your order number.

Q: What should I send when contacting support?

Send your order number, checkout phone number, and a short explanation. For product questions, also send the model, storage, condition, or anything you want confirmed.